Frequently Asked Questions

here we have compiled a list of questions we often get asked. We hope you find this helpful.

General Questions

We open our physical shop weekdays (except on Tuesdays when we work from home!) from 11am (sometimes earlier) until 5pm.

Weekends we are there slightly later of a morning with similar closing times.

Generally delivery occurs between 24 and 48hrs after we send it depending on the shipping option chosen. We aim to dispatch orders within two working days of receipt of a paid order. Orders including hand spoooledfilms may take longer.

PS please let us know if the delivery can be left with a neighbour or in a safe place, we can relay that to the courier.

Call us and message us via social media, we will do our best to achieve the seemingly impossible deadlines customers have imposed upon themselves!

Simple answer is this: let us know as soon as possible if not before, we will get it sorted!

You are trying to order an item that we cannot legally send to you. This usually applies to certain chemicals that are subject to IATA regulations. Sorry about that but please feel free to contact us just to see if we can do something for you or provide an alternative product.

PS we are working on this issue for solutions all the time!

C41 Develop Only for 35mm Films at a Very Special Price!

Developing and Processing

Most questions are already answered on the product listings, please read them thoroughly. Briefly however:

Turnaround times: the clock starts ticking when we receive your film, not when you place the order and will vary depending on how busy we are. C41 is the fastest obviously.

Black and white: we pride ourselves by giving each film hands on attention, aligning each film to a developer we know will give the best results. Therefore, please allow us the space to do so.

ECN2 and the cross processes: the above paragraph also applies. Please allow at least 14 days for the ECN2 process.

E6 for colour slide: the chemistry for this process is as expensive as it is fragile, therefore for best results this process is run when we have enough films to do so…. If you need a faster turnaround then send us enough film to make up a batch.

Pushing and pulling films: please don’t go in either direction by more than two stops, especially with colour film…. C41 will need to be hand processed incurring extra time and cost. ECN2 films, please don’t! E6 please contact us first.

Pushing and pulling Black and White…. Sticking to two stops we can absorb. Please please please don’t believe the rubbish you read on line and push a film by anything more than 3 stops, doing so may result in refusal of service as you wont want to pay the extra costs and we don’t want to give you poor quality results. (If you really want to do so then speak to us about processing your own films!)

If Royal Mail is your carrier of choice, you must apply sufficient postage to ensure your films reach us. As detailed in most of the processing listings, films are too big to be sent as anything less than Small Parcel. We recommend you always use tracked service!

A packet arrives with a film inside….. what should we do?

Please include your details or an order number! Just give us a clue, oh and by the way if you have put insufficient postage on we will not receive it so make sure you put a return address on the outside! (yes this is experience speaking

BelliniFoto raw chemicals