Our Refund Policy
All orders placed before 14:00pm, Monday to Friday will be despatched that day, all other orders will be despatched the next working day.
Item posted but not yet received Your order will be sent out by Royal Mail First Class Post. Delivery should take 3 – 7 working days. Sometimes delivery may take longer due to postal delays or if an item is out of stock. If your order has not arrived within 10 working days please email us: sales@NTphotoworks.com quoting your order number.
Credit Cards Accepted We accept Visa, Visa Debit, Mastercard, Solo, Maestro, Delta and Electron. The majority of cards of worldwide issuers are in fact accepted by Worldpay, our payment gateway.
Where payment has been made by card, if a refund is agreed then refunds will be sent to the card from which payment was made, we aim to do so within five business days of receipt of the returned item. Please contact the card-issuing bank with questions about when the credit will be posted to your account.
Cancelling Orders Please call us on 01303 487156 or email us: sales@NTphotoworks.com quoting your order number.
Returns Policy So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just contact us within 5 working days to arrange return or refund.
All our mail order products come with the manufacturers standard international warranties. Where faulty good are proven to be faulty we liase directly with the manufacturer and refund or replace as deemed agreeable.
Damaged Goods Please return it to us within 21 days including all packaging. We will then refund to your card or send a replacement.
Further Questions If we have not answered your question, please contact us by one of the methods shown. We will be pleased to help.